To higher help prospects and guarantee optimum efficiency of renewable vitality programs, SMA America has introduced a change to its out-of-warranty claims course of. Efficient instantly, RISE Renewable Power will handle all out-of-warranty claims for Sunny Central 125U, Sunny Central 250U, Sunny Central 500U, Sunny Central 500HE-US, Sunny Central CP and Sunny Central 1850-3000 inverters. This transition offers prospects with entry to a devoted crew for immediate help, technical help and streamlined repairs to keep up system effectivity.
RISE Renewable Power, headquartered in California, has specialised in creating, coaching and supporting photovoltaic professionals and their prospects. The corporate combines sensible utility with theoretical experience to ship distinctive service in dealing with and managing buyer claims.
“Partnering with RISE Renewable Power streamlines the out-of-warranty claims course of for our prospects,” stated Jonathan Cueva, senior supervisor of large-scale options at SMA America. “SMA is dedicated to delivering a seamless buyer expertise from mission improvement to ongoing help, and RISE’s technical crew ensures this service continues past the sale.”
With RISE now managing out-of-warranty claims, the submission course of has been streamlined, offering prospects with a number of versatile choices for submitting case particulars.
Tips on how to submit a ticket
When submitting a ticket, you will need to embody the next info within the description area or physique of the e-mail, as relevant:
- Inverter mannequin and fault codes/nature of failure
- Level of contact identify/telephone/e-mail
- Website identify/Inverter designation
- Description of the difficulty
- Any extra supporting documentation
- Any relevant fault information (as much as 20mb) as an attachment. For bigger attachments, separate preparations will be made.
As a substitute possibility, it’s also possible to name RISE at +1 (213) 267-7473. If nobody is accessible on the time of the decision, a ticket will robotically be generated robotically and a return name might be requested.
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