Photo voltaic software program supplier Bodhi has introduced the launch of Bodhi AI Assistant — a 24/7 digital help agent that blends empathy with deep photo voltaic experience to ship scalable, round the clock customer support. Educated on hundreds of actual buyer conversations and built-in with documentation from throughout the photo voltaic business, the AI Assistant offers quick level-1 buyer help and permits photo voltaic firms to serve extra prospects with out including headcount.
Buyer help stays one of the vital difficult facets of photo voltaic operations. Many new photo voltaic homeowners are unfamiliar with how their programs work, usually requiring help for routine questions that may escalate rapidly. A 2023 NREL research discovered that 40% of latest photo voltaic prospects wrestle to interpret their monitoring knowledge whereas a 2022 survey of EPCs confirmed that solely 12% of photo voltaic companies have a devoted post-install help price range. With over 5 million programs already in service — and one other million anticipated quickly—photo voltaic firms want scalable, responsive options.
“We constructed the Bodhi AI Assistant to handle a crucial business want,” mentioned Scott Nguyen, CEO of Bodhi. “By harnessing tens of hundreds of actual buyer conversations and incorporating the data bases of main inverter producers like Enphase, SolarEdge, SMA and APSystems, we’re enabling photo voltaic firms to ship empathetic, correct solutions — day or night time — with out overburdening their groups.”
The Bodhi AI Assistant responds to frequent questions like:
- “What’s the standing of my venture?”
- “Is my system nonetheless producing energy?”
- “I acquired an error about my system. What do I do now?”
“This software does precisely what I do once I’m on the cellphone with prospects — it actually pertains to the purchasers and makes them really feel validated,” mentioned Sam Murphy, Service Supervisor at Six Rivers Photo voltaic. “We see individuals who’ve invested some huge cash of their programs change into immediately anxious when something appears off. This offers easy, direct responses that put them comfy.”
The Bodhi AI Assistant will be custom-made to align with every photo voltaic firm’s customer support protocols and finest practices, enabling groups to supply persistently high-quality help even throughout busy seasons.
Information merchandise from Bodhi
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